Nature’s Earth of Southaven

Robert Jennings 6 months ago

The garden mix and natural bark is high quality. The service is great, pay & pick up a load in about 5 minutes every time at Southaven!!!

Miranda Hall a year ago

I am extremely dissatisfied with our recent experience at your business. Despite being loyal customers, my elderly father was treated poorly by an employee when attempting to exchange an incorrect product that my dad accidentally purchased. The lack of assistance and empathy displayed was unacceptable. I urge you to review your customer service policies and ensure that employees are trained to provide respectful and helpful service to all customers, regardless of age or ability.

Fred Collier 4 years ago

Simple instructions - have your delivery man call me before he delivers my garden soil and I will tell him where - these were specific instructions given to the young lady on duty. Delivery dropped in the middle of my drive way. Called the manager on duty and she said there was nothing that could be done. Send an email to sow & sow she said- WOW - that's funny but it wouldn't change anything. Evidently the invoice has to be carefully noted and mine was not. My bad - 1st mistake was purchasing product here. I'm sure the lady was very mad at me but I let her know how I felt without being vulgar. No sympathy here - live and learn - I did today. Very poor customer skills and it appears I'm not the first to notice. My first experience here with delivery - not good. Proceed at your own risk.

Alexander Lamberth 5 years ago

I stopped by this evening. I was not greeted and was not asked if I needed help. I turned to the man at the counter and asked if I could look at the mulch before purchasing. I asked because most of the other nurseries that I had visited sell more dirt than wood chips in their mulch. He then told me to look at the samples inside the store. I wanted to see what I was actually purchasing; he didn't care about my concerns and stood on looking at the samples inside the store. They will never get my business because he couldn't honor a simple request.

Justin Retherford 6 years ago

Awesome staff and very professional I recommend going to nature’s earth more than Yardworks. Yardworks ripped me off when I went and got sand, I paid for a ton but was given half a ton and they would not give me any more.